Frequently Asked Questions

Clear answers to common questions about our products, shipping, and services.

1. What products can I find at AuralineMart?

AuralineMart is your one-stop shop for high-quality beauty products, innovative tech gadgets, and essential kitchen tools. Whether you're upgrading your skincare routine, accessorizing your phone, or equipping your kitchen, we offer carefully curated items to enhance your lifestyle — all in one place.

2. Is AuralineMart a Pakistani store?

Yes, AuralineMart is a locally operated Pakistani eCommerce brand, serving customers nationwide. All products are stored and shipped from within Pakistan, which means faster delivery and no hidden customs fees.

3. Do you offer Cash on Delivery (COD)?

Absolutely. We understand that many customers prefer to pay upon delivery, so we proudly offer Cash on Delivery across all major cities and towns in Pakistan. It’s safe, secure, and convenient for everyone.

4. How long does it take to receive my order?

We aim to process and dispatch all orders within 24–48 hours. Once shipped, delivery typically takes:

  • 2–3 working days for major cities (Karachi, Lahore, Islamabad, etc.)
  • 3–5 working days for other areas and remote locations

You'll also receive tracking details via SMS or email once your order is on the way.

5. Is shipping free on all orders?

We offer free shipping on all orders above PKR 3000. For orders below this amount, a small delivery fee may apply depending on your location.

6. Are the products original and of good quality?

Yes — at AuralineMart, we focus on providing only authentic and premium-quality products. Each item is handpicked and quality-checked before being added to our store. Whether it's a beauty item, a tech gadget, or a kitchen tool, you can shop with confidence.

7. Can I return or exchange a product?

Yes, we offer a 7-day return and exchange policy, applicable to most products. If you receive a damaged, defective, or incorrect item, you can request a return or replacement. Items must be unused and in their original packaging. Certain products, such as beauty items, may not be eligible for return due to hygiene reasons.

For more details, please visit our Returns & Exchange Policy page or contact our support team.

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